Terms & conditions

1. Who we are

eMoval is a trading name of Safasites Ltd, a company registered in England and Wales. Company registration number: 17203896. Registered office: 20 Wenlock Road, London, N1 7GU. You can contact us any time at support@safasites.com.

2. Your status: self-employed and independent

You operate as a self-employed independent contractor. You are not an employee, worker or agent of eMoval, and these terms do not create an employment relationship. You decide whether, when and how to accept and carry out jobs.

You are responsible for your own income tax, National Insurance, VAT (if applicable), your own vehicle, your own insurance, and for meeting all legal and licensing requirements that apply to the work you do.

3. Eligibility and documents

To work through the app you must be at least 18, legally entitled to work in the UK, and hold a valid driving licence for the vehicle you use.

Four things must be in place before you can send offers on jobs. Until all four are, you cannot send an offer on any job:

• Your right to work in the UK. A member of our team carries out this check and records the outcome and the date, either from a share code you give us together with your date of birth, or from a document you upload. A person carries out the check; it is not automatic. If your permission to work has an end date, we record it, and your account stops accepting work once that date has passed.
• Motor insurance in the hire-and-reward class. Social, domestic and pleasure cover, and carriage-of-own-goods cover, do not cover carrying a customer's vehicle or goods for payment.
• The gross weight of the vehicle you drive. We take it from the DVLA record for your registration where we can, and from what you tell us where we cannot. The app is for vehicles up to 3,500 kg gross weight, so that no goods vehicle operator licence is needed for the work.
• Driving licence categories that cover that weight.

You must also keep current, and upload when we ask, the other documents we require: your driving licence, vehicle MOT, insurance certificate, goods-in-transit insurance, vehicle registration document (V5C), proof of address, photographs of your vehicle, and a DBS certificate. A member of our team reads every document you upload (nothing is approved automatically), and we cannot approve your account without your V5C. We also record your insurance policy number and your DBS certificate number alongside those documents, so that a check can be made later if one is needed. A DBS certificate we have approved counts for one year, after which we ask for a new one.

It is your responsibility to make sure each document is valid, and that your insurance covers the type of work you carry out. Your MOT is re-checked against DVSA records automatically each night. If a required document expires, or you stop meeting one of the four requirements above, your account is suspended automatically, and you must not carry out jobs while suspended. A suspension is lifted once we have reviewed what you have supplied; uploading a replacement on its own does not lift it.

4. Accepting and carrying out jobs

You can send offers on jobs and choose which to accept. When a customer accepts your offer, a binding agreement is formed between you and that customer for the work described, and you agree to carry it out.

You agree to keep your estimated arrival time accurate, arrive on time, carry out the work with reasonable care and skill, and complete it safely and lawfully. The contract for the work itself is between you and the customer.

5. Payment and commission

The customer pays in full when they accept your offer. We hold it, and your share is paid to your bank 7 days after you submit Proof of Delivery, unless there's a dispute.

Your commission rate depends on your subscription plan (paid plans pay a lower rate), and the current rate is always shown in the app before and after each job. For jobs of £50 or more, commission is a percentage of the job price; for jobs under £50 a small fixed minimum commission applies instead.

From time to time we may, at our sole discretion, give you a complimentary paid-tier plan (for example PRO or ELITE) for a limited period that we choose. A complimentary plan is a discretionary benefit, not a paid subscription: it is provided free of charge, gives you no contractual entitlement, and we may end or withdraw it at any time, including before its stated end date. It ends automatically on the end date shown in the app, and it ends immediately if you take out your own paid subscription (your own subscription then applies). While a complimentary plan is active, the commission rate for that tier applies, and the rate in force is always the one shown in the app before and after each job. When a complimentary plan ends you return to the free tier and its commission rate. No fee is charged for a complimentary plan and you owe nothing in respect of it.

Payouts are made to the Stripe Connect account you set up during onboarding. You are responsible for keeping your payout details correct. Any subscription fees for paid plans are as shown in the app.

6. Cancellations

If you cancel a job you have accepted, the customer is refunded in full automatically, and the cancellation is recorded against your account. Repeated driver cancellations may affect your standing on the platform.

If a customer cancels, you are compensated based on how far the job has progressed, unless you haven't arrived 30 minutes after the agreed arrival time, and the amount is calculated and paid automatically. If they cancel within 24 hours of pickup before you have set off, you keep the reserved-slot deposit. Once you are on the way, have arrived, or pickup is close, you receive a share of the job price for your time and fuel, unless you haven't arrived 30 minutes after the agreed arrival time. Once the move is underway, you receive the large majority of the job price. The exact figures follow our cancellation rules.

If you haven't arrived 30 minutes after the agreed arrival time, the customer can cancel for a full refund and you won't be paid for that job. For an ASAP job, the same applies if you haven't arrived 90 minutes after the customer paid.

7. Conduct and performance

You agree to treat customers with respect and to represent the service professionally. Customers can rate and review you, and you can rate them. We monitor ratings, complaints and reliability. Repeated complaints, poor reliability, or serious misconduct may lead to suspension or removal from the platform. You can use the take-a-break feature when you are not available for work.

8. Safety and honest use

You agree to follow all road traffic, vehicle and safety laws, to carry out jobs safely, and to use the app's safety features (including SOS alerts and condition photos) honestly and only for their intended purpose. Misusing these features, or submitting false photos or information, is a serious breach of these terms.

9. Insurance, liability and indemnity

You are responsible for holding valid insurance for the work you do and for any loss, damage or injury arising from your work or your vehicle. As the provider of the service, you, not eMoval, are responsible to the customer for the work. The checks we carry out under section 3 are for our own compliance records. They do not reduce your responsibility to hold the right cover, and you should not treat our approval of your account as confirmation that your policy is adequate for the work you do.

Because we are a platform, our liability to you in connection with a job is limited to the commission we charged on that job. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law (including for death or personal injury caused by our negligence, or for fraud). You agree to cover us for claims, losses or costs that arise from your work, your vehicle, your breach of these terms, or your failure to hold the right insurance or documents.

10. Suspending or closing accounts

We may suspend or close your account if you break these terms, let required documents lapse, stop meeting one of the requirements in section 3, misuse the app, or for legal or safety reasons. Some suspensions are applied automatically by our systems as soon as the problem appears, without anyone reviewing it first. You can close your account at any time from Settings. Closing your account does not affect jobs already completed or payouts already due to you.

11. Your data

We handle your personal information, and the verification documents you upload, as described in our Privacy Policy, which explains what we collect, why, who we share it with, how long we keep it, and your rights. Because of the checks in section 3 we also hold the outcome of your right-to-work check and the share code or document it was based on, your driving licence categories, your insurance cover class and policy number, your vehicle's gross weight, and your DBS certificate number. Please read the Privacy Policy alongside these terms.

UK tax rules for digital platforms require us to keep your name, date of birth, home address and National Insurance number, and the Stripe account your payouts go to, for five years after the end of the last calendar year in which you had an open driver account, completed a job or were paid. If you close your account, we keep these details until then (for example, until 31 December 2031 if that year was 2026) and then delete them. The rest of your account is deleted as our Privacy Policy describes.

12. Changes to these terms

We may update these terms from time to time. When we make a significant change we will ask you to accept the new version in the app before you continue. Continuing to use the app after a change means you accept the updated terms.

13. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.

Questions about these terms? Email us at support@safasites.com.

Thank you