Legal
Last updated: 17 October 2026
Your data, in plain English
We keep this short on purpose. Here's exactly what we collect, why we need it, and who we share it with.
Who we are
eMoval is a trading name of Safasites Ltd, a company registered in England and Wales (company number 17203896, registered office: 20 Wenlock Road, London, N1 7GU). We are the data controller responsible for the personal information described here. You can reach us about privacy at support@safasites.com.
What we collect
When you create an account we collect your name, date of birth, email address, and phone number. We ask for your date of birth because eMoval is for adults only and we check you are 18 or over. While you use the app we collect the job details you submit (pickup and drop-off addresses, vehicle or item information, photos, and any note you leave for the driver), payment information through our payment processor, your device's location while a job is active, an identifier for your device so notifications reach the right phone, and basic device information for diagnostics. We also keep the messages, voice messages, ratings and reviews you send through the app, anything you send us in a dispute or to support, and a record of the milestones you reach in signing up and booking, so we can see where people get stuck. If you add a trusted contact for trip sharing, we store the name and phone number you give us for that person; they are not a user of the app, so please add only someone who is happy for you to. If you block someone, we keep a record of who you blocked, when, and the job it happened on if there was one, so the block works in both the customer and driver apps and so our team can see it if abuse is reported; the person you block is not told, and the record is deleted when you unblock them or when either account is permanently deleted.
What we collect from drivers
If you drive on eMoval we collect more, because the law requires us to check you and we check every driver before they can take jobs. On top of the above we hold your date of birth, home address, driving licence number and National Insurance number, your vehicle's registration and details, and the documents you upload: your driving licence, insurance certificate, MOT, V5C vehicle registration document, DBS certificate, goods-in-transit cover and proof of address. From our right-to-work check we hold either the Home Office share code you gave us or an image of the identity document you uploaded instead, such as a passport, biometric residence permit or visa, together with the outcome of that check and any date it expires. We also keep the evidence of that check: a copy of the result page from the Home Office online service or from a certified digital identity provider, or our own copy of your original document, along with how we confirmed that the photo matched you (in person, on a live video call or through a certified digital identity provider), whether we held your original document, whether your permission to work allows self-employed work, and which member of our team did the check. We also hold the categories on your driving licence, the type of insurance cover you hold and your insurance policy number, your vehicle's gross weight, and your DBS certificate number. We record the DBS, insurance and licence numbers so that a check can be made later if one is needed; we do not verify them at the moment you enter them.
Why we use it, and our lawful bases
We use your information to match you with drivers, process payments, deliver notifications about your jobs, check and monitor drivers, prevent fraud, resolve disputes, meet our legal obligations, and improve the service. Under UK data protection law our lawful bases are: performing our contract with you (running your jobs and payments); our legitimate interests (keeping the platform safe, preventing fraud, and improving it); complying with legal obligations (such as tax and accounting, and the right-to-work checks we are required to carry out on drivers); and your consent where we ask for it, such as when you share a live trip with a trusted contact. We do not sell your personal data, and we do not use it for advertising.
Where your data is processed
Some of our service providers may process your information on servers outside the United Kingdom; this includes Stripe, Supabase, Cloudflare, Firebase, Apple, Agora, Twilio, Resend, Google and Sentry. Where that happens, we rely on appropriate safeguards, such as UK-approved standard contractual clauses or adequacy decisions, so your information stays protected.
Location data
While a job is active, your driver's device shares its live location so you can see where they are and when they will arrive. That live feed stops when the job ends or is cancelled: the live position is deleted at that point, and anything a crash or a lost connection leaves behind is deleted within 24 hours. Some location information is kept for longer, because it is part of the record of the job. We store the driver's position at each milestone (arrived, loading, setting off, unloading, completed), the position where each vehicle condition photo was taken, and the location of any SOS alert. These are kept with the job record for as long as we keep it, so that either side can evidence what happened if there is a dispute. If you share a live trip with a trusted contact, you can stop that share at any time from the app.
Diagnostics and crash reporting
To keep the app reliable we use Sentry to collect crash and error reports, which may include basic device and diagnostic information. We use this only to find and fix problems, not to identify or track you for any other purpose.
How long we keep it
Your account information is kept for as long as your account is active. Choosing Delete Account deactivates it straight away and starts a 30-day clock: sign back in within those 30 days and your account is restored, although any requests you posted that no driver had accepted stay cancelled; if you do not, your account, your profile and your driver record are permanently deleted at the end of it. Driver verification documents (driving licence, DBS certificate, insurance, vehicle registration, MOT, goods-in-transit, proof of address and any right-to-work document) are kept while the account exists, so we can evidence compliance to insurers, regulators and courts for any job completed before deletion. When the account is permanently deleted those files are queued for deletion and removed from our file storage within a few days. Right-to-work records are the exception. If we checked your right to work and approved it, UK immigration law requires us to keep the record of that check, and the documents and result pages it relied on, until two years after you stop working through eMoval. We keep them until two years after the day your account is closed, even though the rest of your account is deleted after 30 days, and then delete them in the same way. Tax records are a second exception. If you signed up as a driver, UK tax rules for digital platforms require us to keep your name, date of birth, home address and National Insurance number, and the Stripe account your payouts went to, for five years after the end of the last calendar year in which you had an open driver account, completed a job or were paid through eMoval. We keep them for that long even if you close your account (for example, until 31 December 2031 if that year was 2026) and then delete them. Records of the milestones you reached in the app are deleted after 90 days. Job records and payment receipts are kept for up to 7 years to comply with tax and accounting law (see Your rights below for what those records still contain about you).
If we ban an account
If we permanently ban an account for a serious breach, we keep a separate record of the identifying details attached to it, so that the same person cannot simply sign up again. That record holds the email address and phone number, and for a driver the vehicle registration, driving licence number and National Insurance number, along with the name, date of birth and address as an audit trail of why the ban was made. It is deliberately kept even after the account itself has been deleted, and it has no fixed end date. Only our own operators can see it, and if we lift a ban we mark the record as lifted. This applies only to accounts we have permanently banned; closing your own account never creates one.
Driver earnings and income reporting
If you drive on eMoval, we record each completed job and what you earned from it after our commission. We keep this earnings history as part of our financial records, and our operators can review a driver's jobs and income for a chosen period to keep an accurate tab on payments. As a UK digital platform we may also be required to report the income drivers earn through eMoval to HM Revenue & Customs (HMRC), and to give you a copy of that information. We use these figures only for record-keeping, tax reporting, payouts and resolving disputes, never for advertising.
Complimentary plans
If we give you a complimentary paid plan as a driver (a free PRO or ELITE tier for a limited period), we keep a record of the plan, the period it covers, which of our operators granted it and why. We keep this as part of our business and financial records and use it only for account administration, making sure your commission rate is correct, and resolving any questions about a granted plan, never for advertising. The terms that apply to a complimentary plan are set out in your driver Terms & Conditions.
Your rights
Under UK data protection law you have the right to access the information we hold about you, to correct it, to ask us to delete it, to object to or restrict certain uses, and to receive a copy in a portable format. You can view and update your details from the Account tab, and delete your account from Settings, Delete Account (which deactivates it immediately and permanently deletes it after 30 days, as described above). Completed and cancelled jobs are not deleted with your account. We keep each job record, including the name given when it was booked, so that the other party keeps their own record of the work they did and so we can meet our tax, accounting and dispute obligations. If you feel we have not handled your data properly, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to put things right first.
Contact us
Questions about your data, or want a copy of what we hold? Email support@safasites.com and we will respond within 30 days.
This policy supplements our Terms & Conditions. It was last updated on 17 October 2026.