Help
For the eMoval and eMoval Driver apps
How to get help
This page is for customers using the eMoval app and drivers using the eMoval Driver app. The quickest way to reach us is from inside the app.
Who runs eMoval
eMoval is a trading name of Safasites Ltd, a company registered in England and Wales (company number 17203896, registered office: 20 Wenlock Road, London, N1 7GU).
Get help in the app
- In the eMoval app, tap Account, then Help & Support.
- In the eMoval Driver app, tap Account, then Support & Help.
You will find answers to common questions there, and ways to contact our support team.
Email us
Email support@safasites.com. Please write from the email address on your account and, if it is about a booking, include the booking reference so we can find it quickly.
Report a problem with a job
If something went wrong with a booking, open the app, go to Activity, open the booking and tap "Report a problem" (it reads "View dispute" once you have raised one).
Please tell us as soon as you can, so we can look into it while the payment to your driver is still on hold. This does not affect your statutory rights.
Drivers: if something went wrong on a job, contact us through Support & Help in the eMoval Driver app, or email us.
Delete your account
In either app, tap Account, then Settings, then Delete Account. The account deletion page explains what happens next, what we have to keep and why, and how to ask us by email if you no longer have the app.